FAQ | Roslyn's Embroidery

Choosing Roslyn's Embroidery

Q: Why should you choose Roslyn's Embroidery?

A: Choosing Roslyn's Embroidery means selecting a business that values quality and customer satisfaction above all. With nearly 20 years of experience and a flawless track record of positive reviews, our reputation speaks for itself. We've built our business primarily through word-of-mouth, serving our community of family and friends and expanding through their referrals. We pride ourselves on transparency and honesty—if a project is beyond our technical capabilities or doesn't align with your budget, we'll let you know upfront. Our goal is to ensure every customer feels like part of our family, satisfied enough to recommend our services proudly. At Roslyn's Embroidery, we're not just about making sales; we're about creating lasting relationships and ensuring every customer experience is so positive that they feel like family. If we ever feel we can't meet these high standards, we would rather respectfully decline than compromise on the quality you deserve.

Embroidery

Q1: What files can you work with for embroidery?

A1: We can work with most common graphic file formats, including JPG, PNG, and PDF for initial designs. However, for embroidery, we need to convert these into a digitized format (DST or PES) that our machines can read. If you already have a digitized file, that's great! If not, we can help you digitize your design.

Q2: Do you charge a set-up fee for embroidery?

A2: No, we do not charge a set-up fee. We strive to keep our services affordable and accessible, and we believe in transparent pricing without hidden charges. Our goal is to make custom embroidery as straightforward and cost-effective as possible for our customers.

Q3: Why do you charge for digitizing?

A3: Digitizing is the process of converting your design into a format that our embroidery machines can interpret. This requires specialized software and expertise to ensure that each stitch is perfectly placed according to your design. Charging for this service covers the time and technology used to prepare your unique design for the best embroidery results.

Q4: I don't have a logo but have an idea; can you help?

A4: Absolutely! Our creative services team specializes in bringing ideas to life. Just tell us about your vision, and we'll work with you to create a custom logo or design that meets your needs. From initial sketches to the final embroidered product, we're here to help every step of the way.

Q5: What products can you embroider on?

A5: We offer embroidery on a wide variety of products, including but not limited to:

Apparel such as t-shirts, polo shirts, jackets, and caps.
Accessories like bags, backpacks, and scarves.
Home textiles like towels, blankets, and aprons.
Specialty items such as pet accessories and holiday stockings. No matter the material or item, we ensure high-quality embroidery that enhances the product and meets your expectations

Heat Transfer Printing

Q1: What is heat press printing?

A1: Heat press printing is a method that uses heat and pressure to transfer a design from a special paper onto various materials, such as fabrics. It is renowned for its ability to produce vibrant, full-color images and designs quickly and efficiently.

Q2: Is heat press printing durable?

A2: Yes, heat press printing can be very durable when high-quality materials and proper techniques are used. To maximize the lifespan of heat press printed items, it is important to follow specific care instructions, such as washing on a gentle cycle and avoiding high heat in drying.

Q3: Why choose heat press printing over other methods?

A3: Heat press printing is excellent for small batches and custom designs where detail and color variety are crucial. It's especially beneficial for orders that require quick turnarounds or for items that feature photographic or multicolored patterns that other methods can't replicate as effectively.

Q4: What materials can be used with heat press printing?

A4: Heat press printing is incredibly versatile and can be used on a variety of materials, including cotton, polyester, canvas, and more. This makes it suitable for a wide range of products, from custom t-shirts and hoodies to bags, hats, and promotional items.

Q5: Can heat press printing be used for professional quality items?

A5: Absolutely! Heat press printing can produce professional-grade items that are comparable in quality to those produced by more traditional methods. With advances in technology and technique, heat press items can meet and even exceed the quality expectations of various industries, including corporate apparel and high-end retail.

Q6: How environmentally friendly is heat press printing?

A6: Heat press printing can be more environmentally friendly than other methods. It generates less waste as it does not use screens or large amounts of water, and there are options available for using eco-friendly inks and transfer papers that are less harmful to the environment.

Q7: My friends tell me heat transfer is cheap and unreliable. Is this true?

Q7: This misconception often stems from experiences with home heat pressing technologies, which can vary greatly in quality. In a professional setting, heat transfer is a highly reliable and effective method for producing vibrant, detailed prints. Our commercial-grade heat press machines ensure superior color fidelity and print durability compared to basic home equipment. Additionally, professional heat transfer offers excellent resolution and can handle intricate designs with ease, making it not only cost-effective but also superior for certain applications like full-color images and custom small batch orders. By choosing a professional service, you ensure that your items are crafted with precision and care, resulting in a product that is both high-quality and long-lasting.

Service Area & Other Promotional Products

Q: What areas do you service?

A: While we are proudly based in Barrie, Ontario, our services are not limited by geography. We are equipped to serve customers anywhere in the province, across the country, and even internationally. In fact we have serviced many happy clients in our home province of Newfoundland & Labrador. Our business is dedicated to making people happy and helping companies promote their brand, wherever they are. That's why you won't find any pre-determined shipping costs on our site. We believe in transparent pricing focused solely on the work we do. Shipping costs are calculated based on the actual rates without any markup, as we do not seek to profit from shipping. Whether you're near or far, we're here to deliver high-quality embroidery and heat press services tailored to your needs.

Q: Can Roslyn's Embroidery help with other corporate promotional needs beyond clothing?

A: Absolutely! At Roslyn’s Embroidery, we go beyond custom apparel to support all your corporate promotional needs. Whether you’re looking to create a lasting impression with classic essentials or capture attention with innovative products, we’ve got you covered:

Classic Essentials: Enhance your brand visibility with high-quality pens, keychains, and more.
Innovative Products: Make a modern statement with custom USB drives, stylish glassware, and personalized mugs.
Drinkware: From travel mugs to water bottles, our drinkware options are perfect for events or as corporate gifts.
Office Supplies: Boost your office’s brand presence with custom notebooks, mouse pads, calendars, and magnets.

No matter your promotional needs, we can help you find the perfect items to represent your brand. Explore the possibilities and make every promotional effort count. Call us to discover more about our extensive range of products and how we can tailor them to your specifications.